Warranty Coverage Policy

Limited Warranty Policy

Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchases. The manufacturer’s warranty shall be the exclusive remedy for any such product defect or failure. Please refer to the manufacturer’s instructions to ensure that you can take advantage of your product’s warranty. Some manufacturers require that you register your product to activate its warranty. We specifically disclaim any other express or implied warranties for products covered by a manufacturer’s warranties.

For products not covered by a manufacturer’s warranty, we provide a limited warranty of 90 days for defective products from the date the product is received by the original purchaser or installer, unless otherwise specified at the time of purchase. The warranty only covers a parts replacement of a defective part unless a part cannot be obtained in its place. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it meets the following terms and conditions:

• All products subject to a warranty claim must contain a defect in workmanship or material. The warranty does not extend to normal wear and tear of products; products damaged due to environmental conditions including rain, snow, hail, salt, or natural disasters; products damaged due to accident or collision; or product damage caused by other faulty parts.
• All items must be in their original condition in it’s original Package and must not be damaged due to incorrect installation upon return. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
• The warranty is subject to the General Warranty Limitations below.

If something goes wrong with your product, please contact our Warranty Team by e-mail or Phone to have a replacement shipped to you. Please have your order number ready to ensure timely processing of your service contract.

General Warranty Limitations (Applies to all Product Warranties)

For each of our product warranties offered above, the following provisions apply:

• The warranty is limited only to the original purchaser and is non-transferable.
• Under NO circumstances will our liability exceed the amount of the original sale.
• EACH WARRANTY DOES NOT COVER ANY LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, AIR FREIGHT CHARGES, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.
• Return shipping is the responsibility of the purchaser. We will not reimburse any return shipping charges incurred.
• All warranty claims must be accompanied by the original sales invoice. In addition, all returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. Returned items without an original sales invoice or without the RA numbers will NOT be accepted. Please refer to our Return Policy for more detail.
• The warranty does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.

Each warranty represents the exclusive remedy for any product defect or failure and our total liability for any part we warrant. WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, CONDITION OF ANY KIND OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers of implied warranties. Therefore all implied warranties that may apply to your part are limited to the duration of this written warranty. Some states also do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special or consequential damages, so the above information may not apply to you. Each warranty gives you specific rights, and you may have other rights which vary from state to state. We do not authorize any person to vary the terms, conditions or exclusions of any warranty. If any provision of a warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in the Warranty Coverage Policy are the customer’s sole and exclusive remedies.

Return and Cancellation Policy

Cancellations

You may cancel your order at any time prior to receiving an order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving an electronic order acceptance.

In addition, all orders placed between Friday after 5PM EST to Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.

Returns

We will only accept authorized returns within 30 calendar days of the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after 30 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. THE FOLLOWING PARTS ARE NOT RETURNABLE: Wheels and tires Mounted (Make your search, If you mount it, you Own it), Service Manuals (unless they are sealed and in their original condition), CD-ROMS, Special-order products, and Custom-made products cannot be returned for any reason. Batteries with acid, painted parts, modified parts, and electrical parts are not returnable if they have been plugged in or unsealed for any reason. Any parts with mount marks.

Return Procedure
In order to obtain a Return Merchandise Authorization (RMA) Number, complete an online RMA form or call the Returns Desk.

1. File online – Provide your order number, name, email address, phone number and the part number you wish to return, along with an explanation as to why the part is being returned. If you do not have your order number (or P.O#), please indicate when your order was purchased and the full name you used upon ordering.
2. Call us – Call the Returns Desk at (754) 223-0936.

All returns must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs. We cannot be responsible for damaged returns resulting from inadequate packaging.

RMA Number(s) together with the return shipping instructions will be sent through email immediately after receipt of the fully completed form. An RMA number is required to track and process your return.

Freight Charge
Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Refund Processing
Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a “credit approved” email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

Core Returns
Some products have a core charge associated with them. A core is some portion of a part that can be recycled or reused by its manufacturer. Doing this saves the manufacturer money and helps our environment. For this reason a product with a core has an additional charge associated with it. If the old part is returned in reusable condition (either to one of our stores or shipped back to our online store), simply mail the core back to us along with your original receipt within sixty (60) days of the delivery date and your core refund will be issued! Core returns need to be for the exact part purchased and cannot be damaged. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to us.